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Returns and Exchanges

Return Procedure

There are two options available on how you may return your item(s). 

U.S. Domestic - Please click here to access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us. 

International - Please click here to access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us. International customers must use their order# and "33122" as the zip code. Using your international zip code will not retrieve your order. 

OR

Ship item(s) back at your own expense - We recommend that you insure your shipment and/or select a shipping method with a tracking number since you are responsible for the items until they arrive at our BloqUV warehouse. 

All returns should be sent to:

BloqUV
ATTN: Shipping Dept.
1803 NE 146th Street
North Miami, FL 33181 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be returned within 30 days of the purchase date. 
  • Items must be unworn, unwashed, and have original tags attached. 
  • Items must be purchased via www.bloquv.com. 
  • Items marked final sale are non-returnable/ non-refundable.
  • All returns must include an order packing slip OR order number marked on the package, to avoid issues in processing your return.
  • When sending back items from multiple orders, you must include the order packing slip OR mark each order number on the package for each applicable order.

Exchange Procedure

Unfortunately, we are currently unable to process exchanges. You can return your item(s) to us and place a new order to receive the item(s) of your choice. To process a return, please follow the steps stated above in “RETURN PROCEDURE”.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, please click here to contact our Customer Service team via email and your order will be attended to as soon as possible.

When will my credit card be refunded?

Once your package has been received, your refund will be processed within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

This policy is effective as of Feb 1, 2021.