What is your exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund. Unwashed, unworn, unused or defective merchandise with tags attached may be exchanged within 14 days after the purchase date of the item. If you receive the wrong item, we will also accept it for refund. Please note: We do not accept exchanges on products that were not purchased via www.bloquv.com. ALL SALE ITEMS ARE FINAL.
There are two options available on how you may exchange your item(s).
- Flat rate shipping for two-way shipping labels - $12
- We can send you a pre-paid shipping label for each package you are returning. Once we receive the item(s) you wish to exchange, we will then package the new item(s) and send it back at our shipping expense. The $12 fee will be charged via credit card over the phone and at the time we are ready to ship your new item(s).
- Flat rate shipping for one-way shipping label - $7
- Ship the item(s) back at your own expense. (We recommend that you insure your shipment since you are responsible for the items until they arrive at our BloqUV warehouse). Once we receive the item(s) you wish to exchange, we will then package the new item(s) and send it back at our shipping expense. The $7 fee will be charged via credit card over the phone and at the time we are ready to ship your new item(s).
Important Note: Only items with a Return Authorization (RA) Number will be refunded. Any shipments received without an RA Number will be denied and sent back to its original address.
Request a Return Authorization Number
Submit Refund Form Please scroll down to the bottom of this page, fill out your information and we will contact you shortly with an RA number by either phone or e-mail. Once you receive an RA number, please write the RA number on the outside of your box for shipment. Any shipments received without an RA Number will be denied and sent back to its original address.
Call Please call us at 866-611-2567 and let us know the reason for return order number and contact info. We will then give you an RA number. Please write the RA number on the outside of the box.
FAQs (Frequently Asked Questions)
Where should I ship my return?
Upon request, a return-shipping label can be provided for a flat rate of $7 that will be deducted from your return. All returns should be sent to:
BloqUV Attn: Returns & RA# 1803 NE 146th Street North Miami, FL 33181
What if I receive the wrong item?
In the event that we processed your order incorrectly and sent you the incorrect item(s), we will gladly take back that item for a full refund at our expense. BloqUV will provide a pre-paid shipping label.
How should I ship my return?
Pack and seal your box securely. To be properly processed, your return must have a Return Authorization number clearly marked on the outside of the box. Please enclose a copy of the invoice. If you are using a label provided by BloqUV, make sure to affix the return-shipping label on your package. We are not responsible for items that have been lost in transit to us, so we encourage you to insure your shipment.
When will my credit card be refunded?
Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment minus the cost of the return shipping ($7), if applicable. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.