What is our exchange policy?
Unwashed, unworn, unused or defective merchandise with tags attached may be exchanged within 30 days after the purchase date of the item. If you receive the wrong item, we will also accept it for refund. Please note: We do not accept exchanges on products that were not purchased via www.bloquv.com.
Exchange Shipping Options There are two options available on how you may exchange your item(s).
1) Ship item(s) back at your own expense.
Once we receive the item(s) you wish to exchange, we will then package the new item(s) and send them to the original shipping address you provided. We recommend that you insure your shipment since you are responsible for the items until they arrive at our BloqUV warehouse. Please note: If you would like to designate another shipping address, please contact us prior to submitting your exchange form.
2) USPS pre-paid shipping label - $7.95 USD
The $7.95 fee will be charged via credit card over the phone and at the time we are ready to ship your new item(s). Once we receive the item(s) you would like exchanged, we will then send your desired item(s) via at our own shipping expense within 3-5 business days. Please note: If you would like to designate another shipping address, please contact us prior to submitting your exchange form.
How to submit an Exchange form: Please scroll down to the bottom of this page, fill out your information and we will contact you shortly by email. Please refer to our website prior to filling out your exchange form to confirm availability of your desired item(s).
FAQs (Frequently Asked Questions)
Where should I ship my exchange?
All returns should be sent to:
ATTN: Shipping Dept.
1803 NE 146th Street
North Miami, FL 33181
What if I receive the wrong item?
In the event that we processed your order incorrectly and sent you the incorrect item(s), we will gladly take back that item for a full refund at our expense. BloqUV will provide a pre-paid shipping label.
How should I ship my exchange?
Pack and seal your box securely. To be properly processed, your return must have a Return Authorization number/Order number clearly marked on the outside of the box. Please enclose a copy of the invoice. If you are using a label provided by BloqUV, make sure to affix the return-shipping label on your package. We are not responsible for items that have been lost in transit to us, so we encourage you to insure your shipment.
Last Updated: August 8, 2020